Deliver fast and easy access to planning applications information
Your online communications need to work hard for you and your customers. The first pinpoint module helps make that happen – with fast and easy access to planning applications information.
pinpoint makes it easy for your customers to find the planning applications information they need. And if you already have GIS mapping or other software installed, that's fine too. pinpoint doesn’t replace your existing software. Instead, it enhances the software by acting as an interface with the end user - making it even easier for them to achieve their search goals.
Easy to use
Using pinpoint is easy. Residents go the planning page on your council website. They enter their postal code and a map of their neighbourhood opens up. Red "target" icons in the map indicate planning applications. By clicking on an icon residents can narrow their search right down to their own street.
No complicated forms to fill in, no text links to chase up. pinpoint's totally intuitive interface guides your customers to precisely the information they're looking for.
Visitors never leave the website either. The planning applications information can sit in an iFrame and links stay pointed at your website.
Easy to set up
Once set up, there's hardly any work left to do. pinpoint is hosted entirely by eGovToolkit, which also lightens the load on the council server. There's no extra software to install. All you have to do is upload fresh planning data each day.
Keeps customers up-to-date
pinpoint's email subscription service keeps customers up-to-date with the progress of the specific planning applications they are interested in. Your customers also have access to historical planning data and can feed back their comments to you. Your planning team are happy too, with fewer visits, fewer calls and fewer letters to deal with.
Better for you too
With pinpoint you really make a difference. Empowering your customers you free up your team for more productive work. Delivering cashable efficiency savings. And helping the council to meet its Performance Assessment ratings and SOCITM targets.
What are people saying about the tool?
"Since going online with the pinpoint pilot project I have received a number of unsolicited positive comments from members of the public and officers from other departments within the authority. These are mainly expressions of gratitude and/or relief that they can find information about planning proposals quickly and simply, solely on the basis of knowledge of the site location; without needing precise addresses, application numbers or applicant details. This has saved a considerable amount of avoidable contact both for my officers, and frontline customer service staff."
John W Thorne
Development Control Manager
Rushmoor Borough Council
Click here to download the pinpoint leaflet (requires Adobe PDF Reader).
Contact us
To discuss which pinpoint product is right for you call us now on 01491 822 690 or email and we'll help you set up an online demonstration.
